Service for customers

  • HPC consulting, planning and cluster configuration
  • Specialist HPC software installation
  • Software maintenance services & bug fixing
  • On-site & remote cluster management
  • ParaStationV5 and ParaStationMPI support
  • Software support for SLES
  • Cluster management

ParTec Support Overview

  • Consulting and planning assistance
  • Configuration assistance (hardware independent)
  • Pre-Staging of complete cluster
  • Software installations
  • Integration of applications
  • Software maintenance (updates, upgrades)
  • Proactive system monitoring and cluster management
  • Notification about new versions
  • Online help / remote login
  • Management and operating on site or remote
  • Bug fixing
  • Escalation procedures for support purposes
  • Linux support
  • Tuning and performance optimizing
  • Software service and support
  • Interconnect supply and integration